We receive your feedback through our customer survey process, our email feedback signature line, and the information you share with employees in your customer interactions. We want and enjoy your feedback, it helps us improve. Each month, read how we’re working to better serve you.

Got Parts?

Yes, we do. Millions and millions of parts located in parts warehouses across our territory. Our Express Parts System trucks drive over 7,500 miles per week to pick up and deliver to 32 locations and 180 pickup boxes - all to better service our customers. In our Irving Parts Store alone, we count some 30,000 various parts locations. This means there are 30,000 different nooks, crannies, bins, cubbies, and shelves holding the parts we carry for you. How do we keep track of those parts? In Irving, we track with our new Parts Warehouse Management System (WMS). Through this system we can quickly locate the parts you need as well as track them to ensure you have the right parts, at the right place, at the right time.

WMS will soon be rolled out in Corpus Christi, and by the end of the year will be implemented in our Austin, Little Elm, Longview Machine and Longview Engine parts stores. Our San Antonio and Waco parts stores will see the new system in place in 2017.

What does this mean for you? Bottom line, the new system has resulted in a reduction of lost parts, improved accuracy in fulfilling and tracking orders, and streamlined warehouse processes. The system also helps with inventory management and order fulfillment processes, and creates efficiencies in stocking. Consequently, the 98% parts fulfillment rate you now experience will increase as this new system is rolled out in our territory. All this, because we understand you need to be up and running.

We heard you! Every day we’re working to get better and deliver the legendary customer experience you expect. Keep the feedback coming and watch this corner each month to learn how we’re improving for you.

For more information or to offer your comments, contact HOLT's Customer Experience team, CX.Manager@holtcat.com.