Cutting-Edge Jobsite Tech
REMOTE SERVICES

Real-time data, alerts, and insights to optimize performance.

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Maximize Efficiency & Minimize Downtime

Discover the innovative technology that enhances jobsite efficiency and machine reliability. HOLT CAT's Remote Services include groundbreaking features such as Remote Troubleshoot and Remote Flash, designed to reduce downtime and streamline operations significantly. Ensure your machinery is always performing at its best with these advanced solutions.

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Equipment Fixed in One Trip Saves Time and Money

Remote Service Technology is paving the way for faster repairs. HOLT CAT can make diagnosis and repairs faster, no matter where you’re located.

Remote Troubleshoot

Remote Troubleshoot enables diagnostic testing on connected machines—even during operation. Technicians can identify issues remotely and arrive prepared with the right parts and tools, reducing downtime and improving efficiency.

Benefits

  • Run remote diagnostics while the machine is operating
  • Get essential machine data for timely support
  • Technicians come equipped with accurate info and tools
  • Resolve problems faster with fewer site visits
  • Boost jobsite efficiency and reduce costs

How Remote Troubleshoot Works

A Remote Troubleshoot session is initiated via a unique link on the Remote Services website.

The machine must be powered on and can remain in operation during the session, allowing the dealer to receive crucial real-time data.

A technician can then be dispatched with the necessary parts and tools to perform the repairs efficiently.


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1Start troubleshooting session.
2 Real-time data sent to HOLT CAT.
3 Technician receives information.
4 Technician dispatched with correct parts & tools.
5 Repairs completed in timely & efficient manner.

Remote Flash

Remote Flash enables the remote updating of your machine's onboard software without the need for a technician's presence.

Customers are notified when a new software update is available, allowing the update to be deployed directly on the jobsite.

This ensures that your machines are always running with the latest software, optimizing performance and efficiency.

Benefits

  • Reduce the time taken for software updates by up to 50%
  • Receive the latest software updates as soon as they are released to optimize equipment performance and productivity and decrease software and data-quality issues by 10%
  • Gain software update benefits immediately without machine downtime
  • Install updates at convenient times for your operation
  • Improve jobsite efficiency, saving time and money

How Remote Flash Works

When an eligible machine requires a software update, HOLT CAT will push the necessary files to the targeted machines.

An authorized user then confirms the asset is ready, initiates the flash, and verifies post-flash performance—all from a mobile device.


1Need for software update determined.
2 Update pushed to equipment.
3 User confirms readiness for update.
4 Flash update initiated & implemented.

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